Jordi Bootsma
IT Professional
Experienced IT Professional skilled in technical support, system administration, and ensuring efficient IT operations.
Work Experience
IT Consultant
Belje.nl B.V.
- Enhanced client communication skills while serving as a primary point of contact for diverse IT challenges.
- Provided comprehensive helpdesk support, resolving a wide range of issues including Office365, telephony, Windows server, and software-related problems.
- Performed remote and on-site repair and configuration of PCs and servers, ensuring optimal system performance and reliability.
- Offered expert IT advice to clients and conducted thorough security audits to identify vulnerabilities and recommend protective measures.
- Successfully configured complex VPN solutions, resolved Windows 10/11 issues, and managed cloud storage problems, enhancing client infrastructure.
- Managed and updated DNS records to ensure seamless network operations.
Manufacturing IT Service Engineer
Philips Consumer Lifestyle B.V.
- Developed strong social and communication skills through direct interaction as a helpdesk employee and service engineer.
- Contributed to efficient IT operations through helpdesk support, system monitoring, hardware testing, and network patching.
- Responsible for the installation, configuration, and repair of various IT systems, ensuring operational continuity.
Intern Helpdesk Employee
Veiligheidsregio Fryslân
- Provided essential helpdesk support, assisting users with technical inquiries and resolutions.
- Managed the installation and configuration of a variety of devices, including laptops, iPads, and iPhones.
- Facilitated the rollout of mobile devices efficiently using mobile device management (MDM) platforms.
Helpdesk Employee
AC Services
- Addressed and resolved primarily second-line computer problems, demonstrating strong problem-solving capabilities.
- Successfully repaired and configured diverse IT systems for clients, ensuring their functionality and performance.
Side Projects
Cyber Crisis Game Infrastructure (Near Completion)
Developed a custom containerized environment and automated deployment pipeline for a cyber crisis simulation game, bringing it to near completion with custom ISOs and a web interface.
Challenge
The need for a streamlined, reproducible, and user-friendly setup process for a complex cyber crisis simulation game, including custom software environments and simplified user access. A key challenge was managing dynamic AP network credentials that changed after every reboot, requiring an adaptable connection solution.
Solution
As part of a group project, I was responsible for setting up all necessary hardware and building the core containers for the game. This included implementing a CI/CD pipeline for automated container builds and self-hosting our own container registry powered by Harbor. I also developed custom DietPi-based ISOs with pre-configured Access Point (AP) functionality, and a basic HTML web interface providing essential information and dynamic connection details (including a QR code that updated with each reboot) for easy user onboarding. The project reached 99% completion, ready for final deployment.
Impact
- Significantly reduced projected setup time and manual configuration efforts through my contributions in automated container builds, CI/CD, and custom ISOs, had it been fully deployed.
- Improved potential user accessibility and experience by providing an intuitive web interface with dynamic QR codes for effortless connection, even with changing network credentials.
- Demonstrated strong capabilities in creating consistent and reproducible game environments through containerization, CI/CD practices, and self-hosted registry management, adaptable to dynamic network conditions.